Well, What about ISRV??

Well a little about myself and our philosophies about InterService Computers. 

Hello and Welcome to ISRV.
My Name is Darrell Francisco and I welcome you to ISRV, Not as a Customer But as a Family Member and Friend.
As my Customers know, I have always strived to make ISRV customers feel like family members, Not just a customer on the other end of a phone-line. I know most of my customers by their first names and treat them with the respect and understanding they deserve.  If you as a user have ever talked to me or Val on the phone, you know what I'm talking about! 

Yes as the Owner of this company, We speak to our customers, and sometimes at great lengths to resolve or just explain any issues they want to talk about, or have with ISRV as a friend. I feel that if you don't have a good friendly relationship with your customers as the owner,  you have already lost the battle! 

Plus the customers must be Satisfied with my Staff, If my Staff does not Treat you in the same way I would, I would like to hear from you about this, there is no room for "inconsiderate behavior" from any of my Staff. 
You as the customer come First. 
If you have Problems with a Staff member, get their name and I will address the issue ASAP! 
Problem solving is what my staff is there for, and I have tried to pick the best people for their positions, to be able to resolve your problems ASAP, in a timely manner with a friendly attitude! Nothing Else will be Tolerated!

We at InterService Computers Strive to keep down time to a Minimum, We have redundant servers and our equipment is serviced regularly, But with all related Internet issues or even in everyday issues, equipment will fail. We have no control over outside internet issues such as fiber cuts, backbone problems, or other servers on the Internet failing. The fact of the matter is if it is man made sooner or later something will fail. As you know or may not know in this type of business or any other business you will never make 100% of your customers happy,  but you must try!

ISRV and it's Staff must try, to the best of their abilities, to Please you as a customer, and achieve satisfaction with any issue or issues you may have!  

This is the only way to run a company, No matter how big your customer base is, be it One Hundred or Ten  Million.

About the Company.

Before I bought this Company I was a customer myself,  so I know the Pit falls a user may encounter.
In 1996 I bought this company. At that point in time the dialup access was 28.8,and was run off a 56k Dedicated Frame Relay. 
Pricing for a single dialup at that time was at $21.95 per month per user. 
Since then many many Changes have Occurred. 

ISRV was the first Locally Owned Internet Provider in Butler in 1995.
ISRV Has been listed in the Pittsburgh Business Gazette as one of top Internet Providers in Western Pa. 

ISRV was the First company to introduce 56k technology into the city of Butler and surrounding areas, When some ISP's in this area said it was not possible or feasible, Due to Phone Line conditions.

ISRV has always tried to Integrate new technologies as they become available, and at a cost effective price, if technology is not cost effective to the customer, we will not offer it till it becomes cost effective.

To satisfy the user with the best possible service in this area; That is the goal here at InterService Computers.

InterService Computers will continue to Bring you everything possible in the Future.
We at ISRV hope to supply you with 100% of your needs.

Thank you Darrell & Val Francisco
As well as the Staff of ISRV